Author: Xaltar
Subject: Crash of DUAL MODE at AsRock 970 PRO3
Posted: 22 May 2016 at 12:15am
Firstly the memory controller is on the CPU not the motherboard. I am sorry your experience with tech support was not to your satisfaction but I can't believe for an instant that you were deliberately treated with any kind of disrespect or rudeness. I have never in all my dealings with ASRock nor from user accounts here on the forums seen any indication of this kind of behavior.
Subject: Crash of DUAL MODE at AsRock 970 PRO3
Posted: 22 May 2016 at 12:15am
Firstly the memory controller is on the CPU not the motherboard. I am sorry your experience with tech support was not to your satisfaction but I can't believe for an instant that you were deliberately treated with any kind of disrespect or rudeness. I have never in all my dealings with ASRock nor from user accounts here on the forums seen any indication of this kind of behavior.
ASRock and every other manufacturer out there will not share certain details about the inner workings of their products. There is a significant amount of proprietary information that they either cannot share due to component vendor stipulations (intel/AMD chipsets for example) or proprietary information of their own that gives them a competitive edge over the competition. Refusing to give out this information is policy and not disregard for the end user.
As for your issue there are 2 possible causes. Either:
1. Your CPU's memory controller is damaged or there are bent pins on your CPU
or
2. Your A2 and B2 slots on your motherboard are damaged.
Check your CPU for bent pins, if none are found then you can begin the RMA process for your board with ASRock or with the reseller you purchased it from. ASRock are very good with honoring their RMA requests and you shouldn't have any issues.
I can understand your frustration, there is nothing more annoying than a persistent problem you cannot solve. If you wish you can submit a new support ticket containing a link to this thread for Tech support to look at but I strongly suspect they will give the same advice I just did.
I hope this helps resolve your issues. Please let us know if you have further questions.