Author: parsec
Subject: Newly bought X99 WS cannot boot with E5-1650 v4
Posted: 02 Sep 2016 at 9:48am
The best method of requesting a new UEFI chip is with this link:
http://www.asrock.com/support/index.asp?cat=RMA
While that page lists a price for a new chip, in your situation I believe there will be little or no charge.
Regarding ASRock selling boards with older UEFI/BIOS versions, please consider some basic realities.
Mother board production is not done on a continuous basis, meaning a production run of one board model will be done in a large quantity, and then stopped. If that model's stock in ASRock's warehouse becomes low, more boards will be made at the production facility.
In general, X99 boards sell at a much lower volume than other, more mainstream mother boards, and less expensive boards. Considering the price range of X99 compatible processors compared to other Intel processors, an X99 system is a serious investment for most people, and not something most of us have.
Within ASRock X99 board models, the X99 WS is likely not a top seller, because it is not a "gaming" or "over clocking" oriented board. Therefore the amount of production is lower than other boards, and the chance of getting an earlier production board is greater.
The release of Broadwell-E processors, the only new processor model that can replace the original Haswell-E processors, occurred 20 months after Haswell-E was released. That's almost two years.
Can we expect, or is it even possible, for a mother board manufacture to recall their existing stock of X99 boards to replace the UEFI chips with Broadwell-E compatible UEFI versions? UEFI updates to support Broadwell-E were released by ASRock in March and April of 2016, prior to the official release of Broadwell-E processors, which was June, 2016. Broadwell-E has not been with us for very long at all.
Subject: Newly bought X99 WS cannot boot with E5-1650 v4
Posted: 02 Sep 2016 at 9:48am
 alefsin wrote:Hi, Just an update regarding the issue: I checked the motherboard and indeed, the BIOS was and old version (P1.60). I contacted ASRock using the link wardog provided, explaining in details what has happened and specifically asked for a new BIOS chip. Till today I have receive 0 reply from ASRock....very disappointing. As I was somewhat expecting poor support from ASrock, at the same time I ordered a BIOS chip from bios-chip24.de. I received the chip yesterday and after replacing one the chips on the board with it, the motherboard booted with no issue at all. Today I finished setting up the system with Windows 10 and I have a very stable and fast system! It is a shame that ASRock is still selling motherboards with older BIOS versions, but is it worse that their support is not responsive. Anyway, I'd like to thank wardog and bios-chip24 helping me solve the problem! Cheers, AlefSin |
The best method of requesting a new UEFI chip is with this link:
http://www.asrock.com/support/index.asp?cat=RMA
While that page lists a price for a new chip, in your situation I believe there will be little or no charge.
Regarding ASRock selling boards with older UEFI/BIOS versions, please consider some basic realities.
Mother board production is not done on a continuous basis, meaning a production run of one board model will be done in a large quantity, and then stopped. If that model's stock in ASRock's warehouse becomes low, more boards will be made at the production facility.
In general, X99 boards sell at a much lower volume than other, more mainstream mother boards, and less expensive boards. Considering the price range of X99 compatible processors compared to other Intel processors, an X99 system is a serious investment for most people, and not something most of us have.
Within ASRock X99 board models, the X99 WS is likely not a top seller, because it is not a "gaming" or "over clocking" oriented board. Therefore the amount of production is lower than other boards, and the chance of getting an earlier production board is greater.
The release of Broadwell-E processors, the only new processor model that can replace the original Haswell-E processors, occurred 20 months after Haswell-E was released. That's almost two years.
Can we expect, or is it even possible, for a mother board manufacture to recall their existing stock of X99 boards to replace the UEFI chips with Broadwell-E compatible UEFI versions? UEFI updates to support Broadwell-E were released by ASRock in March and April of 2016, prior to the official release of Broadwell-E processors, which was June, 2016. Broadwell-E has not been with us for very long at all.